Playzini Privacy Policy

At Playzini, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile browser platform, or the Playzini app. By registering an account or using any of our services, you agree to the practices described below.

Information We Collect

Here at PlayzinI... rather, here at Playzini, we collect information necessary to provide our gaming services, verify your identity, and comply with our legal obligations under our Anjouan gaming licence. Our data collection includes both information you provide directly and information generated through your use of our platform.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather payment information, including the cards, e-wallets, or cryptocurrency wallet addresses you use for deposits and withdrawals
• We record verification documents, including passports, national ID cards, driving licences, proof of address, and source-of-funds evidence
• We track your gaming activity, including deposits, withdrawals, bets, wins, bonus usage, and session history
• We collect technical data such as IP address, device type, browser information, and geolocation data used to confirm your eligible jurisdiction
• We may record communications you have with our support team via live chat or email

How We Use Your Data

Our Playzini platform uses your personal data for several essential purposes. We process your information to open and manage your account, process deposits and withdrawals, and confirm compliance with our Terms and Conditions. We also use your data to detect fraud, prevent money laundering, and verify that you are not accessing our services from any of our restricted countries.

We at Playzini also use your information to communicate with you about your account, respond to support requests, and, where you have consented, send you promotional offers related to our bonuses and loyalty program. Our Playzini Casino systems analyse gameplay data to personalise your experience and to calculate loyalty rank, cashback percentages, and eligibility for offers such as the Welcome Package or the High Roller Bonus.

Verification and Compliance

You must provide accurate and complete information when creating your account. As part of our verification process, we may request documents including a selfie with your ID, bank or card statements, and evidence of source of funds and source of wealth. We require these documents to be submitted in the Latin or Cyrillic alphabet; otherwise, we may request video verification. We may also contact you by phone as part of this process. We ask that you provide requested documents within 15 days, and no withdrawal will be processed until your account is fully verified.

Sharing Your Information

Our Playzini team does not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services, including payment providers, our payment agent, identity verification companies, regulatory authorities, and fraud prevention services. Where required by law, we may disclose your data to the Gaming Board of Anjouan or other competent authorities. We at PlayzinI ensure that any third party processing your data on our behalf is bound by confidentiality and data protection obligations consistent with this policy.

Cookies and Tracking Technologies

We use cookies and similar technologies across our Playzini platform to remember your preferences, keep you logged in, and analyse how you interact with our games and promotions. Our Playzini Originals games and third-party providers such as Amatic, BetSoft, Endorphina, Microgaming, and BGaming may also use cookies to deliver their content correctly. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our Playzini infrastructure uses encryption for sensitive information such as payment details, and access to personal data is restricted to authorised personnel only. However, no method of transmission over the internet is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. If your account has been inactive for 12 consecutive months, an inactive account fee of 10 EUR per month applies, and we may retain your data throughout this period. Where you request account closure, we may still retain certain records as required under anti-money laundering regulations or dispute resolution processes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of data processing
• You can withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at support@playzini.com. Our Playzini support is available 24/7 through live chat, email, and our Help Center to assist with any privacy-related questions.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Cyprus, where our operator and payment agent are established. We at Playzini take steps to ensure that any such transfer is conducted in accordance with applicable data protection standards.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, including the United States, United Kingdom, Spain, Netherlands, and others listed in our Terms and Conditions. We do not knowingly collect or process personal data from individuals residing in these jurisdictions, and using VPNs or other tools to falsify your geolocation is strictly prohibited under our policies.

Children's Privacy

Our Playzini platform is intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of the Playzini casino login, our app, or our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team at support@playzini.com. We at Playzini are committed to addressing your concerns promptly and transparently.